INTERNET banking is back up and running at TSB Bank after hundreds of customers were locked out of their accounts this morning. Users said they
INTERNET banking is back up and running at TSB Bank after hundreds of customers were locked out of their accounts this morning.
Users said they are unable to log in to the bank’s internet banking, online or via the app, due to technical issues.
TSB told The Sun the issue has now been resolved.
A TSB spokesperson said: “For a short period some customers had difficulty logging in to mobile and internet banking.
“This was swiftly resolved and both services are operating normally. We apologise for any inconvenience this might have caused our customers.”
According to Downdetector which monitors website outages, the issue started at around 9am this morning (September 15).
Furious TSB customers on Twitter reported the mobile banking app was down and that they could not log in to internet banking either.
One said they could not get it to load or login to the website.
Most read in Money
Martin Lewis explains how to get £1,000 a year towards buying your own home
Two small energy firms go bust leaving 570,000 without a supplier
Shoppers warned of supermarket price rises and food shortages over Christmas
Two weeks left to apply for free school meal and bills help worth up to £1,500
Number of people in jobs rebounds to pre-Covid levels
SAFE AS HOUSES
Buy-to-let landlord, 22, says young have 'no excuse' for not owning a home
Another said “I can’t log in to the app and internet banking is down whilst I was using it now saying technical issue.”
A third shared a picture of an error message when logging in which said: Oops, something went wrong. We’re unable to log you in right now. Please try again later.”
Customers of the bank in locations across the country appeared to be affected according to Downdetector. More than 700 reports of issues were logged on the site.
It’s understood the service was back up and running not to long after the issues first appeared.
The bank has not said what the issue is or responded to complaints.
The bank’s own service status page says internet banking and mobile banking are both “available”.
What to do if you can’t access your money
If you can’t access your money and you need to urgently, here’s what to do:
- Visit your local branch as soon as you can.
- If you can’t get there, or it is closed, call your bank and ask for its guidance on what to do.
- If the bank’s phone services are also down or busy, try contacting your bank on social media to ask what to do. But remember: don’t ever share your account details over social media.
- Try to do this on the day the problem arises so you can show you made every attempt to solve the issue.
- If you still can’t access your money, begin gathering evidence for a complaint.
We pay for your stories!
Do you have a story for The Sun Online Money team?
Email us at [email protected]